From: "integrationinfo@mindspring.com" Subject: Re: DSL Integrations (KMM5054935V87327L0KM) Date: Wed, 15 Aug 2001 10:59:04 -0400 To: Rob Carlson Hello Rob, Thank you for contacting Earthlink Customer Service. We have received your message and we are sorry that you wish to cancel some or all of your EarthLink services. At this time, EarthLink does not accept on-line cancellations of services. The reason for this is to protect our members from fraudulent changes to their account. If you wish to cancel your account, you may do so by registered or certified mail, return receipt requested addressed to EarthLink Inc.; 1375 Peachtree St. Level A; Atlanta, GA 30309. An alternative to this would be to call our customer service department at 1.800.719.4660 option 2. To terminate a web hosting account, please call 1.888.932.1997 option 3. To terminate a DSL account, please call 1.888.847.4708 option 1. All cancellations are set to close at the end of the billing cycle per our service agreement. We don't prorate charges. We do appreciate your business. If the reason for your cancellation is due to a technical issue, please contact our technical support at 1.800.719.4660 option 1, if you would like to resolve the problem. Once again, please feel free to contact us at the numbers noted above so that we can make the requested changes to your account. EarthLink offers many additional services, so be sure to inquire at the numbers above. If you have further questions, please feel free to contact us. Thank you, Michelle L. ECS Representative EarthLink Customer Service service@mindspring.com #1 Provider of the Real Internet Email Case ID: H 2016868